Chief Information Officer, US Citizenship and Immigration Services (USCIS)
Mark is an experienced, award-winning CIO, a change agent who has led organisations in creating innovative solutions to some of the toughest business challenges around. I am known for formulating and articulating powerful visions and using them to drive change in complex, matrixed, and sometimes rigid and bureaucratic environments. The author of a book on The Art of Business Value, Mark knows how to put technology to work to create competitive advantage, increase revenue, accomplish mission, and generate value. Mark also has experience as a CEO, with MBA degree from Wharton and Computer Science degree from Yale.
Mark speaks frequently at conferences on topics such as Innovation, applying Agile and DevOps ideas to enterprise IT, and overcoming low trust and bureaucratic environments. In 2010 I was named by Computerworld Magazine one of the Premier 100 IT Leaders, an award for “exceptional technology leadership, innovative ideas for solving business challenges, and effectively managed IT strategies.” Mark has also been recognized by Information Week, CIO Magazine, and Federal Computer News, and in 2015 was named the federal government’s Leader in Technology Innovation by AFFIRM.
Mark has been an IT leader in organisations small and large, public, private, and nonprofit. As the CIO at US Citizenship and Immigration Services, I support the processing of about 7 million applications for benefits each year, including requests for citizenship, permanent resident status, employment authorization, refugee status and other humanitarian assistance.